Shipping & Return

Free Local Installation

  1. Firepit with Granite table tops – will deliver and install as far north as Santa Barbara, South as San Diego and  East to the Palm Desert Area.
  2. Aluminium table tops – will deliver and install in LA and Orange County areas only.

 

Shipping & Delivery

Once a product is delivered, shipped or received and signed for you are responsible for damages for your signature indicates it was received in good condition, inspection is recommended. All orders will be shipped as soon as possible. Some items may require manufacturing time, which in most cases will be no more than two weeks. We will notify you if we anticipate a lead time of more than two weeks from date of order to date of shipment.

 

Returns & Replacements

We want you to be satisfied with your purchase. New merchandise may be returned or exchanged within 10 days of purchase. Return instructions are available by e-mail.

All returns for credit must be in original factory condition. We will NOT accept a return of burnt, used, or special order items. All FireBalls, FireShapes, and FireStones are coloured to order and may not be returned or exchanged except for defect (except Natural colour). All defective returns are handled on a repair/replacement basis only. We will notify you via e-mail of your refund once we have received and processed the returned item. We will not issue credits until the merchandise has been received and inspected. All products must be returned in the original carton. Please package carefully to prevent damage during return shipping.

Return shipments must be prepaid by customer returning merchandise. We do not accept COD shipments. Returned packages will not be accepted without the RMA number on the outside of the package. Due to the nature of our products, all returned products must be thoroughly inspected and repackaged therefore, we must charge a 30% re-stocking fee on all non-defective returns. Please note that we cannot refund shipping costs. If the order was originally shipped with “free freight”, the cost of this shipping will be deducted from the credit issued for the returned merchandise.